• Where can I find more detailed information about a product?
  • Are all products on Daraz original and genuine?
  • Are all products on Daraz new and unused?
  • How to contact Vendor?


  • Do I need to pre-pay for my product when I order it?
  • How do I pay on Bhaijanmobile?

Return and Refund

  • What is our Refund Policy?
  • How do I find the Return Tracking Number?
  • How do I track my return package?
  • How do I return my order?

Shipping & Delivery

  • How to check delivery lead time of the product through DarazApp?
  • Do Daraz deliver orders outside Pakistan?
  • How do I check the delivery lead time of a product
  • I ordered multiple items but I have received only one item so far. What’s going on?
  • I found the package open and the product seal broken on delivery. What should I do?
  • Will somebody contact me before delivering the package to my location?
  • Can I change my shipping address after I have placed my order?
  • Can I pick up my item instead of having it delivered?
  • How long does it take to receive my product?
  • I missed my package delivery. What happens now?
  • My parcel has been reported missing. What now?
  • How are the Shipping Charges calculated?
  • What are the Delivery Timelines?
  • Does Daraz deliver all over Pakistan?
  • What are the most common reasons for delivery delays?


  • My payment was processed successfully but I didn’t get any order confirmation. What should I do?
  • How do I remove an item from my shopping cart?
  • How do I place an order on Bhaijanmobile?
  • Why am I having trouble placing products in the cart?
  • I haven’t received the invoice for my order.
  • Do I need an account to shop on Bhaijanmobile?
  • Can I call Bhaijanmobile to place an order?
  • Does Bhaijanmobile have a mobile app?